Anti-Spam Policy
Last Updated: April 15, 2025
This Anti-Spam Policy describes the standards and practices that Aokirana ("we," "us," or "our") follows to prevent unsolicited communications and outlines the obligations of all users of aokirana.com. By using our platform, you agree to comply with this policy.
1. Purpose
Aokirana is committed to maintaining a communication environment that is respectful, relevant, and free from unsolicited or deceptive messaging. This policy exists to protect users, maintain platform integrity, and ensure that all communications sent through or in connection with our services meet accepted standards.
2. Definitions
For the purposes of this policy, the following terms apply:
- Spam: Any unsolicited, bulk, or deceptive electronic communication sent without the recipient's explicit or implied consent.
- User: Any individual or organization that accesses or uses the Aokirana platform or services.
- Commercial Message: Any electronic message whose primary purpose is to promote a product, service, or commercial interest.
- Transactional Message: A message sent to facilitate or confirm a transaction the recipient has already agreed to or initiated.
3. Prohibited Activities
Users of Aokirana must not engage in any of the following activities:
- Sending unsolicited bulk messages to individuals who have not provided consent to receive communications.
- Harvesting or collecting email addresses or contact information from our platform without authorization.
- Using deceptive subject lines, sender names, or headers in any message.
- Sending messages that contain false, misleading, or fraudulent information.
- Disguising the origin of any message or impersonating another person or organization.
- Using automated tools to send messages in volume without appropriate consent mechanisms in place.
- Continuing to send messages to recipients who have opted out or unsubscribed.
- Distributing malware, phishing content, or links to harmful resources through any communication channel.
4. Our Messaging Practices
4.1 Consent-Based Communication
Aokirana only sends electronic communications to individuals who have provided explicit consent, have an existing relationship with us, or where a legitimate interest exists consistent with applicable standards. We do not send unsolicited commercial messages.
4.2 Identification
All communications sent by Aokirana clearly identify the sender. We do not use misleading subject lines or disguise the origin of our messages. Our physical mailing address is included where required.
4.3 Opt-Out Mechanism
Every commercial or promotional message sent by Aokirana includes a clear and functional method to unsubscribe or opt out of future communications. Opt-out requests are processed promptly and without conditions.
4.4 Transactional and Service Messages
Certain messages are necessary for the operation of our services, including account confirmations, password resets, billing notifications, and security alerts. These messages are sent regardless of marketing preferences and are not subject to opt-out under this policy, as they are essential to the user's use of the platform.
5. User Obligations
If you use Aokirana's platform to send or facilitate communications to other users or third parties, you are responsible for ensuring that:
- You have obtained valid consent from all recipients before sending any message.
- Your messages accurately identify you as the sender.
- You provide recipients with a clear and easy way to opt out of future messages.
- You honour all opt-out and unsubscribe requests without delay.
- Your messages do not contain deceptive, harmful, or misleading content.
- You comply with all applicable anti-spam and electronic communications laws and standards.
6. Reporting Spam
If you believe you have received a communication that violates this policy, or if you suspect that our platform is being misused to send spam, please report it to us immediately. You can reach our support team at [email protected]. Please include the original message, sender information, and any relevant details to assist our investigation.
7. Enforcement
7.1 Investigation
Aokirana takes all spam reports seriously. Upon receiving a complaint or identifying a potential violation, we will investigate the matter and take appropriate action.
7.2 Consequences of Violation
Users found to be in violation of this Anti-Spam Policy may be subject to one or more of the following actions:
- Issuance of a formal warning.
- Temporary suspension of account access.
- Permanent termination of account and access to services.
- Removal of content or communications sent in violation of this policy.
- Referral to appropriate authorities where conduct may constitute a legal violation.
7.3 No Tolerance for Repeat Violations
Repeated or egregious violations of this policy will result in immediate and permanent account termination without prior notice.
8. Third-Party Services
Aokirana may use third-party service providers to deliver certain communications on our behalf. All such providers are required to adhere to anti-spam standards consistent with this policy. We do not sell, rent, or share contact information with third parties for the purpose of sending unsolicited communications.
9. Changes to This Policy
We may update this Anti-Spam Policy from time to time to reflect changes in our practices or applicable standards. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of our platform after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
10. Contact Us
If you have questions, concerns, or requests related to this Anti-Spam Policy, please contact us using the details below:
| Contact Method | Details |
|---|---|
| [email protected] | |
| Phone | +1 905 625 7691 |
| Mailing Address | 70 Cedar St S, Timmins, ON P4N 2G6, Canada |
| Website | aokirana.com |